Housekeeping Team Leader - Park Hyatt Jakarta

Job description

· Reports complaints or problems to Housekeeping Assistant Manager if no immediate solution can be found.

· Ensures the Housekeeping Assistant Manager is kept fully aware of any relevant feedback from either the customers or other departments.

· Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.

· To be knowledgeable and promote / upsell Outlets and other facilities/ program whenever opportunities arises.

· Ensures a high level of product knowledge of hotel and local area.

· Complies with the Hotel policies and procedures relating to Rooms Division.

· Complies with all systems and procedures as laid down by the Rooms Division.

· Maintains and updates guest history and marketing database as laid down in Front office procedures.

· Ensures a high level of customer service is consistently maintained.

· Ensures a high level of liaison is maintained between guests and all other departments within the hotel.

· Ensures the cleaning and servicing of guest rooms meet Hyatt Brand Standards.

· Ensures room are ready for arrival of the day.

· Inspects all VIP and long-stay guest rooms (arrival and in-house).

· Ensures all in-house guests room are all made up before guest return to the hotel.

· Ensure turndown services are done in accordance with brand standards.

· Reports to Engineering Department and provide access to the guest room for repair and maintenance.

· Handles shoe shine, unpacking and packing of luggage as requested by guest.

· Handles pickup and delivery of guest laundry and ensures it is returned to guest room in a timely manner.

· Handles all VIP arrival and special turndown amenities.

· Handles all suite room occupants.

· Ensures proper storage and issues of guest supplies/amenities to the respective floor maid's pantry and Floor Host pantry.

· Prepares requisition for insufficient supplies/amenities for the Housekeeping Coordinator to order.

· To signed off any replenishment of mini bar items from Room Service.

· Assist and channel all reservations booking and flight confirmation to Concierge where necessary.

· Handles all collection and delivery of guest laundry.

· Handles all guests' request item.

· Ensures pest control program is followed and treatment is done regularly.

· Liaises with Bell Service for smooth handling of luggage and transport services.

· Ensures all expected check out guest is given a warmth farewell.

· Reports missing and damaged hotel property.

· Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy.

· To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Desired profile

Qualifications :

·  Indonesian Nationality with a degree in Hospitality or Business Management
·  Has minimum 1 (one) year experience in a similar position in 5 (five) stars International Hotel Chain
·  Previous experience in Luxury Hotel or international experience are advantages
·  Strong in leadership and business acumen
·  Excellent English communication skills, strong guest service mindset and people management & development skills