Housekeeping Manager

Job description

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Ensures the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.

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Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.

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Oversees the cleanliness of guest rooms，public areas and back-of-the house areas.

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To conduct frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Manager and Assistant Managers - Housekeeping.

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Oversees that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.

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Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

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Ensures all Housekeeping associates deliver the brand promise and provide exceptional guest service at all times.

Desired profile

Qualifications :

·  Luxury hotel working experience is preferred
·  Team player
·  Creative and logic thinking
·  Emotional stability
·  Hardworking