Housekeeping Manager

Job description

Five-star Hyatt Regency Amsterdam , brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Are you ready?

Because we are looking for a Housekeeping Manager!

Your MINDSET:

· A natural motivator who cares about their team and has a good portion of personality;

· An achiever who loves to learn more and more each day to be able to surpass expectations;

· A hands-on and pro-active mentality, having an eye for detail and adapting to change as needed;

· You love a challenge and think out of the box;

· The point of contact for all other departments when it comes to Housekeeping issues;

· The to-go-to person that assists in making the guests’ stay a personalized and memorable one.

What does the ROLE entail?

Your tasks will include, but not be limited to…

· Ensuring the team reflects Hyatt service standards and procedures, delivering the brand promise and providing exceptional guest service at all times;

· Ensuring all rooms and public areas are cleaned to standard, and that quality checks and room inspections are consistently maintained while following safety and security policies and procedures;

· Inspecting VIP rooms and performing spot check for arrivals and stay-over rooms;

· Liaising with the Front Office regarding expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests and sharing this information with Attendants;

· Coordinating reports regarding rooms requiring urgent maintenance, informing the Engineering Department, and keeping records;

· Monitoring reviews and guest feedback, taking appropriate action where necessary;

· Preparing schedules and attendance lists;

· Supporting the hiring, training and development of Housekeeping employees, providing regular feedback on performance and yearly performance appraisals;

· Monitoring and controlling all purchases and maintaining a healthy financial stock control;

· Ensuring all team meetings and briefings are well planned, efficient and results-oriented.

What’s in it for YOU?

General Perks:

· An entry to the Hyatt Family, a place where we care for people so they can be their best;

· 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;

· A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;

· Travel Allowance, starting from a 5 kilometers travel distance from the hotel.

· Business laundry is taken care of in house.

· 25 Vacation days

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

· To support our colleagues mental wellbeing we provide access to “OpenUp” and the “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"

· Social Activities; Team building outings, Sports/wellbeing activities

· Hotel gym access

Desired profile

Qualifications :

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

· International working experience with future international transfer happily facilitated.

· Personal development plan, in order to reach your full potential.

· A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity:

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

· An International team of over 15 different nationalities

· Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings

Your EXPERIENCE:

· 2+ years’ experience in a Leadership role, ideally as an (Assistant) Manager at a similar property;

· Very familiar with the Housekeeping department, having relevant experience and knowledge for the position and the ability to onboard and train new colleagues;

· Good communication skills in English, and preferably in Dutch as well;

· A relevant degree in Hospitality or Tourism, or equivalent on-the-job training;

· A flexible schedule and are able to adjust your time as needed to cover shifts;

· Able to oversee operations as well as to handle projects and administration;

· Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Are WE what YOU are looking for?

If the answer is YES , then please send us your CV and all the reasons why WE are what YOU are looking for!