Housekeeping Coordinator

Job description

Duties and responsibilities related to the Housekeeping Coordinator role:

· Act as the central communication point for the department, answering phone calls and managing radio communications to dispatch housekeeping staff effectively.
· Manage and log all incoming guest requests (e.g., for extra amenities, towels, or special cleaning) and ensure they are assigned and completed promptly.
· Update the hotel's Property Management System (PMS) in real-time with room status changes (e.g., from dirty to clean and inspected), ensuring the Front Office has accurate information for check-ins.
· Coordinate closely with the Front Office to prioritize rooms for VIP arrivals, early check-ins, and manage any room discrepancies.
· Liaise with the Engineering department by logging maintenance requests for issues found in guest rooms or public areas and tracking their completion.
· Prepare and distribute daily work assignments, room attendant worksheets, and keys to the housekeeping staff at the start of their shifts.
· Manage the "Lost and Found" procedure, including logging, storing, and responding to guest inquiries about lost items.
· Assist in controlling inventory by tracking the usage of linens, cleaning supplies, and guest amenities, and preparing purchase requisitions.
· Handle administrative duties such as managing staff attendance records, filing reports, and maintaining departmental records.

Desired profile

Qualifications :

·  Ideally with a relevant degree or diploma in Hospitality or Tourism management
·  Minimum 2 years work experience hotel operations
·  Good problem solving, administrative and interpersonal skills are a must