Host - Guest Service Center

Job description

Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts, making it a true destination within a destination. Guided by the #LivingGrand philosophy, we create moments of more in everything we do — elevating guest experiences through exceptional service, thoughtful design, and genuine care.

At Hyatt, our purpose is to care for people so they can be their best. We are committed to fostering a culture of inclusion where colleagues feel respected, valued, and empowered to bring their whole selves to work. We believe diverse perspectives strengthen our teams and enrich the experiences we create for our guests.

We are looking for an exceptional Host – Guest Service Center who will provide fast, friendly and efficient service to the guests throughout all stages of their stay.

In this role, you will be responsible for facilitating efficient communications for guests & staff alike within and outside the hotel. You will be handling guests and employees' inquiries in a courteous and efficient manner and is expected to act proficiently in all aspects of emergency procedure and maintain professional discretion.

Desired profile

Qualifications :

Ideal candidates would have held a similar role in reputable hotels, and shall possess the following qualities:

·  Diploma / Degree in Hospitality / Tourism Management or equivalent
·  Possess good customer relations, communications and interpersonal skills
·  Refined verbal and written communication skills
·  Fluency in either Japanese, Korean, or Mandarin is an advantage.
·  Working knowledge of OPERA system and PABX