Rooms Division Opportunities

Job description

At Hyatt, we are turning jobs into careers, and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

Opportunity is calling to join our Front Office team at Australia's largest hotel. We are on the look-out for the following:

Guest Service Officer - Full Time

Night All Rounder - Part Time

Senior Reservations Executive - Full Time

Food & Beverage Attendant (Regency Club) - Part Time

Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveler. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces.

Benefits for working with Hyatt Include:

· After 90 days of service, 6-12 nights of complimentary accommodation per year to use at Hyatt Hotels globally (T&Cs)

· Generous discounted accommodation worldwide within Hyatt for associates as well as friends and family

· Reward and recognition programs

· Learning and development opportunities

· Fully laundered uniform

· Discounted city parking

The Role:
As a Guest Service Agent, you will serve as the face of our property assisting our guests with all enquiries to achieve and maintain the Hyatt 5-star standards. You will conduct a large volume of check-ins and check-outs, professionally handle complaints and be readily able to make recommendations to complement our guest's stay. You will deliver exceptional customer service to both internal and external guests and strive to create memorable experiences.

As a Night All Rounder , you will be responsible for answering phone calls, welcoming and check-in of guests, delivering guest request amenities, assisting with housekeeping runner tasks, following up with room checks and moves, assisting in check-out procedures, including luggage handling and storage. The Night All Rounder will also assist the Night Auditor with daily financial audits and any ad hoc tasks assigned to them by the Manager on Duty.

As a Senior Reservations Executive , you will be responsible for the effective coordination and management of accommodation blocks. From initial contact with the Event Sales & Planning team, the Senior Reservations Executive takes full responsibility for the accommodation blocks and is accountable for planning, implementation, and executing the group until arrival, including the final settlement of the account.

As a Food & Beverage Attendant in our Regency Club, you will be responsible for delivering personalised and elevated service to our valued guests. You will provide a premium food and beverage experience for our World of Hyatt members, ensuring exceptional service and memorable guest interactions at all times.

Our ideal candidates will possess:

· Previous Front Office experience

· Previous Reservations experience

· Previous Food & Beverage experience (Regency Role Specific)

· Exposure to using OPERA system – highly regarded

· Exceptional customer service and interpersonal skills

· Ability to work in a high-volume and fast paced environment

· Strong verbal and written communication skills

· Excellent grooming and personal presentation

· Valid Australian working rights

· Availability to work across a 7-day rotating roster and 38 hours per week

Quality care. Quality connections. Join Hyatt.