Guest Services- with personal details

Job description

Customer Service

Delivers the brand promise and provide exceptional guest service at all times.

Provides excellent service to internal customers as appropriate.

Be familiar with the hotel's products and services and policies.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships.

Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out.

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

Desired profile

Qualifications :

Customer Service

Delivers the brand promise and provide exceptional guest service at all times.

Provides excellent service to internal customers as appropriate.

Be familiar with the hotel's products and services and policies.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships.

Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out.

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.