Guest Services Officer (Telephone Operator)

Job description

Come join us to express your Andaz as Guest Services Officer - Telephone Operator (conventionally known as Call Centre) if the following describes you.

You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges.

As the Guest Services Officer - Telephone Operator, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the Guest Services Centre team in the achievement of a smooth and efficient running of the Guest Services Centre Department within the Rooms Division.

Desired profile

Qualifications :

Your Profile

·  Possesses minimum G.C.E. "O" levels.
·  No prior experience is needed.
·  1-2 years of experience in hotel or call centre operations will be an added advantage.
·  Good communication, telephone, interpersonal and customer relations/service skills.
·  Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.
·  A can-do attitude.
·  Able to work shifts, weekends and public holidays.
·  Mandrin speaking is preferred

Benefits

·  5 days work week
·  Medical/Dental/Optical benefits
·  Staff discount
·  Duty meals provided
·  Uniform provided
·  Applicable midnight allowance & OT
·  Other exciting benefits e.g. Free Hyatt Hotel stays

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **