Guest Services Officer- Front Office

Job description

As a Guest Services Officer , you will play a key role in ensuring a smooth, personalized, and memorable experience for all guests throughout their stay. Acting as a main point of contact from arrival to departure, you will coordinate every detail of the guest journey with empathy, precision, and professionalism. Your role is essential to delivering exceptional service in close collaboration with Front Office, Housekeeping, and other operational departments.

Key Responsibilities:

· Welcome guests upon arrival and ensure a seamless check-in and check-out experience
· Provide personalized assistance and respond to guest requests with efficiency and care
· Coordinate room assignments, amenities, VIP setups, and special requests
· Maintain clear communication with Housekeeping, Concierge, and other departments to ensure guest satisfaction
· Monitor daily arrivals, departures, and in-house guests to anticipate needs
· Handle guest feedback and resolve issues promptly, ensuring a positive outcome
· Support the preparation of welcome letters, room keys, and guest preferences
· Participate in daily briefings and contribute to service improvement initiatives
· Represent the Grand Hyatt brand with professionalism, warmth, and attention to detail

Desired profile

Qualifications :

What We're Looking For:

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Proficiency in English & Spanish (spoken and written); additional languages are a plus

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Previous experience in Front Office or coordinating group stays at large-capacity hotels

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Strong organizational skills and ability to manage multiple tasks simultaneously

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Excellent communication skills and a proactive, solution-oriented attitude

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Ability to work under pressure and as part of a collaborative team

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Familiarity with hotel systems (PMS, Channel Manager; experience with Opera is a plus)

What You Will Love About Us:

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12 complimentary hotel nights per year at Hyatt hotels worldwide

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Discounts on Hyatt stays not just for you, but also for your family and friends from day one

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50% discount on food and beverages when dining as a guest at selected Hyatt hotels

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Access to the employee cafeteria

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Free access to a comprehensive Wellness Platform focused on mental well-being and personal growth

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Ongoing learning and development opportunities that provide you with a clear career path and global promotion possibilities across Hyatt hotels

At Hyatt, "We care for people so they can be their best." This is reflected in our values: Empathy, Integrity, Respect, Inclusion, Experimentation, and Well-being. Joining us means becoming part of the Hyatt family, with more than 1,150 hotels in over 70 countries and global recognition as a Great Place to Work. Being part of Hyatt means always having space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Join a team that is making the journey more human. More connected. More sustainable.
Here, every role matters. The opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job — it is a career for people who care.