Guest Services Agent

Job description

Guest Services Agent – Front Office

Salary: £26,475 + Tronc

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

What you will do as a Guest Services Agent:

· Manage incoming calls and emails, assisting and directing as needed.
· Log guest requests and complaints, ensuring timely follow-up.
· Track guest packages, mail, and update guest preferences.
· Provide local concierge info and maintain clean, stocked lounge areas.
· Perform daily system backups and maintain data accuracy in guest records.
· Verify payments, handle room moves, and monitor credit limits.
· Check and resolve no-shows, cancellations, and trace reports.
· Coordinate staff breaks and uphold grooming and service standards.
· Manage departmental stock and oversee Back Office operations for smooth service.

About you

Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.

Just some of the benefits you will enjoy as a Guest Services Agent at Andaz London Liverpool Street, a concept by Hyatt Hotels

· 12 complimentary nights a year across Hyatt Hotels worldwide
· Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
· Free meals on duty
· 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
· Uniform provided and laundered complimentary
· Headspace membership and access to our Employee Assistance Programme
· Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Guest Services Agent role and start your journey with Andaz London Liverpool Street! Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.