Guest Service Officer - Spa

Job description

D uties and responsibilities related to the Guest Service Officer - Spa role:

· Greet and welcome guests as they arrive at the spa. Ensure a smooth and efficient registration process while providing a warm and friendly first impression
· Coordinate and manage spa appointments. Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availability
· Keep the reception area clean, organized, and well-stocked. Ensure a welcoming and professional environment for all guests
· Provide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities. Ensure all guest interactions are positive and professional
· Assist with taking orders and serving food & beverages to guests in the Spa
· Perform various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence

Desired profile

Qualifications :

·  Ideally with a relevant degree or diploma in Hospitality or Tourism management
·  Minimum 2 years work experience hotel operations
·  Good customer service, communications and interpersonal skills are a must