Guest Service Officer - Reservations

Job description

About Hyatt Regency Oryx Doha:

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.

About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success.

As Guest Service Officer – Reservations you will be responsible for developing and maintaining a high level of communication with all major sources of business. You will be providing a consistent and exceptional level of service through processing all reservation requests by phone, e-mail and RESERVE / OPERA systems.

Desired profile

Qualifications :

What we are looking for:

Relevant degree or diploma in Hospitality or Tourism management

Exceptional interpersonal skills showing care and the ability to connect and care for our guests

International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments

Desire to constantly learn and ambition to grow

Ability to work under pressure

Excellent English, Arabic would be a distinctive advantage

What we are offering:

Competitive tax free salary and benefits

Opportunities for career growth within the global company

Discounted rooms at Hyatt worldwide