Guest Service Officer - Front Office

Job description

About Hyatt Regency Oryx Doha:

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.

About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success.

As Guest Service Officer – Front Office you will be creating a welcoming experience for our guests through helpful and exceptional service: greeting the guests when they arrive at the hotel, assisting them with the registration, processing payments and responding to the guests’ inquiries. In this position you will be proactively resolving service-related concerns and providing appropriate follow up. This highly visible role gives opportunity for casual conversation and has a direct impact on creating signature experience.

Desired profile

Qualifications :

What we are looking for:

·  Relevant degree or diploma in Hospitality or Tourism management
·  Exceptional interpersonal skills showing care and the ability to connect and care for our guests
·  International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
·  Desire to constantly learn and ambition to grow
·  Ability to work under pressure
·  Excellent English

What we are offering:

·  Paid employment visa and incoming air ticket
·  Competitive tax-free salary and benefits
·  Paid vacation days and sick leave days
·  Paid medical expenses
·  Free accommodation
·  Free shuttle bus service between the hotel and the accommodation
·  Free meals on duty and off duty in the colleague outlet
·  Opportunities for career growth within the global company
·  Free room nights, Discounted and Friends & Family Room Rates at Hyatt worldwide