Guest Service Officer- Communications Centre

Job description

About Hyatt Regency Oryx Doha:

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers.

About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success.

As Guest Service Officer – Communications Centre you will be creating a welcoming experience for our guests through helpful and exceptional service: responsible for answering high volume of incoming calls to the hotel and responding to the guests’ inquiries, must have good typing skills, a pleasant attitude and excellent phone demeanor. In this position you will be proactively resolving service-related concerns and providing appropriate follow up. This highly visible role gives opportunity for casual conversation and has a direct impact on creating signature experience.

Desired profile

Qualifications :

What we are looking for:

Relevant degree or diploma in Hospitality or Tourism management

Exceptional interpersonal skills showing care and the ability to connect and care for our guests

International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments

Desire to constantly learn and ambition to grow

Ability to work under pressure

Excellent English

What we are offering:

Competitive tax free salary and benefits

Opportunities for career growth within the global company

Discounted rooms at Hyatt wordwide