Guest Service Officer

Job description

Ready to be part of team that cares for people so that they can be their best?

We turn trips into journeys, encounters into experiences and jobs into careers. Join us at Hyatt.

A Part Time Guest Service Officer role is now available at Hyatt Place Melbourne Caribbean Park located in the south eastern suburbs of Melbourne.

About the Role

The Guest Service Officer (GSO) creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

Your Core Purpose will be:

Reporting to the Duty Manager, the GSO provides guests with an engaging check in and check out experience, by providing a friendly welcome. Go above and beyond to provide assistance to our guests, from directions, wake up calls, future reservations, restaurant reservations and any other guest request.

Duties include:

· Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.
· Provide our guests with what they want at any time. Our guests will count on hosts to provide everything the gallery has to offer, whether it is food and beverages, assistance with meeting space, directions, transportation and any other guest requests
· Handle guest issues/complaints with courtesy, empathy and sincerity.
· On departure our GSO will engage with the guest one last time offering a friendly farewell along with an invitation back for future stays. The GSO will assist with any guest needs from calling a taxi, or providing driving directions
· To be able to use Opera and other property management systems
· Handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
· Ensure high standards of personal presentation and grooming.

What we are looking for:

· Previous customer service experience
· Previous Front Office experience in a hotel
· Experience using Opera would set you apart from the rest
· Passionate about creating memorable guest experiences
· Exceptional communication skills and attention to detail
· Demonstrated ability to provide and improve customer service with both internal and external customers.
· A positive, enthusiastic attitude and the ability to work a flexible 7-day rotating roster

Benefits

Some of our associate benefits include:

· Complimentary dry cleaning
· Learning & Development opportunities
· Complimentary and discount accommodation at Hyatt properties worldwide

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

** MUST HAVE FULL WORKING RIGHTS IN AUSTRALIA

Desired profile

Qualifications :

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.