Guest Experience Manager

Job description

About Park Hyatt Sydney

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

Park Hyatt Sydney is recruiting for a professional Guest Experience Manager to join our team. Join us to redefine luxury.

About the Role

· Efficiently manage the department according to the established team goals providing a courteous, professional, efficient and flexible service at all times.
· Meet and escort VIP guests directly to their rooms for 'in-room' check in procedures.
· Prepares financial and operational reports as required.
· Liaises with the Rooms and Food and Beverage divisions on daily basis, regarding the operation and quality control.
· Handle guest and internal consumer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved.
· Encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation

Desired profile

Qualifications :

·  Well developed Communication and Customer Relations Skills.
·  Well developed Computer Skills particularly in the use of MS Office, email and hotel Property Maintenance System (preferably Opera).
·  Training skills, able to facilitate at all level.
·  Desired comprehensive knowledge of business needs, financial reporting and productivity requirements.
·  Minimum 2 years work experience as Manager in Guest relations in a hotel or similar environment.

Working at Park Hyatt Sydney will include:

·  Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets.
·  Access to complimentary and discounted Hyatt accommodation worldwide.
·  Access to internationally recognised learning and development programs and opportunities.
·  Access to an employee assistance program and paid family leave benefits.
·  Being part of a diverse and inclusive team, passionate about their work.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at www.hyatt.com

If you are looking for a fulfilling career, please apply now.

This is not your typical career opportunity.

This is the Hyatt Touch.