Guest Experience Host - Korean Speaking

Job description

· Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications
· Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures
· Connects local and international calls quickly, courteously and accurately
· Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls
· Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion
· Contributes and maintains business like working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets
· Provides quality service to guests, staff, and incoming calls and to provide a wide range of information
· Accepts and relays messages for guests and hotel management personnel
· Projects the image of courteous, friendly service at all times
· Answer and connect all incoming calls from both in and out of house
· Provide general information to guests when necessary
· Take accurate messages, morning call requests, reservations and orders for/from guests
· Report to supervisor and Guest Experience Manager any guest complaints while on duty.
· Read the log book, and communicate with colleagues and supervisor
· Transfer outside calls to either guests, or hotel services/facilities.
· Always answer all calls within three rings.
· Record all manual charges for all local/long distance calls correctly.
· Assists in regular maintenance of guest history record.
· Ensure that Telephone Department areas and equipment are always clean and well maintained.

Desired profile

Qualifications :

Specification:

• Responsible self-starter, capable of handling multi-faceted tasks and of working under pressure.

• Excellent communication skills, a proactive problem solver. Attention to detail.

• Personable and pleasant to deal with. Discreet, reliable and diplomatic. Honest and approachable.

• Positive “can do” attitude and flexible approach – manages with humility. Motivated, passionate and seeks opportunities to be multi-skilled and trained.

• Good health physically fit. Good personal grooming & personal presentation.

• Able to adapt to changing environment

Skills Required:

• Excellent telephone and computer skills

• Fluent in Korean and English – written and spoken; multi-lingual desirable

Work Experience:

• Holds diploma/degree in Hospitality and Tourism Management desirable.

• One of two years working experience in the other related field.