Guest Experience Host/ess

Job description

Guest Experience Host/Hostess

Salary: Competitive Salary + Service Charge

Roles and responsibilities related to the Guest Experience Host/Hostess role:

· Prepare daily VIP list and coordinate VIP room allocations
· Deliver warm welcomes and assist guests with luggage and room moves
· Handle guest requests related to concierge and guest relations, in person and via email
· Maintain smooth traffic flow and support security/emergency protocols at hotel entrance
· Direct deliveries and coordinate with relevant departments
· Liaise with Front Office for accurate transport arrangements
· Support check-in/check-out operations during peak periods
· Offer expert local recommendations to enhance guest experiences
· Ensure front-of-hotel presentation, signage, and flags are well-maintained
· Maintain professional, approachable, and guest-first behavior at all times
About You
You are a warm and personable individual with excellent communication skills and a sincere dedication for creating memorable guest experiences. You excel at anticipating guest needs, providing personalised service, and ensuring every guest feels valued and welcomed. Previous experience in guest service or hospitality is preferred, along with a strong commitment to service excellence.

Just some of the benefits you will enjoy as a Guest Experience Host/Hostess

· 12 complimentary nights a year across Hyatt Hotels worldwide
· Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
· Free meals on duty
· 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
· Business attire laundered complimentary
· Headspace membership and access to our Employee Assistance Programme
· Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

About Great Scotland Yard Hotel – The Unbound Collection by Hyatt

Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps : Apply today for this Guest Experience Host/Hostess role and start your journey with Great Scotland Yard Hotel!