General Manager

Job description

Place of Work: Park Hyatt Milano

Job Level: General Manager

Reports to: Area Vice President

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities. With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Success Profile

Park Hyatt General Managers are the embodiment of the Park Hyatt brand experience and culture as it relates to customers, guests, colleagues and owners.

They are accountable to:

· Oversee the overall strategy, performance and profitability of the property, ensuring it is operating with excellence
· Align with Hyatt’s core values to maximize revenue and profit opportunities and ensure the efficient and effective management of the property asset
· With integrity and in alignment to develop talents, lead a diverse team to build the trust of others in all interactions and cultivate a positive guest and colleague experience

Continuously find ways to improve all areas of the property and remain flexible in rapidly changing environments

Bring Hyatt’s values to life by demonstrating excellence in all aspects of the guest experience and overall performance of the hotel

Luxury Five-Star Hotel in Milan near Duomo

Luxury 5-Star Hotel in Milan Near Duomo | Park Hyatt Milan

Qualifications

· Degree in Hotel Management or Business School
· Experience in luxury hotel management, in a similar caliber property as Park Hyatt Milano
· Understanding of the luxury segment and the Italian and European landscapes
· Fluent in English, intermediate Italian can be considered
· Ability to manage high-profile guests, and multicultural teams
· Strong network in the luxury travel industry
· Upscale operational management & strategical mind set