Gallery Host/ Front Desk receptionist

Job description

Hyatt Place Cancún

At Hyatt Place Cancún, our associates are the heart of our authentic hospitality. We are looking for a versatile Front Desk & Café Support Agent to join our dynamic team. This unique role combines the core responsibilities of a front desk professional with active support in our vibrant café operation, perfect for someone who enjoys variety and delivering exceptional guest experiences across multiple touchpoints.

Position: Front Desk & Café Support Agent

Job Responsibilities:

Front Desk Operations (Primary Function):

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Provide a warm welcome and efficiently handle guest check-in/check-out procedures.

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Manage guest inquiries, requests, and resolve complaints with empathy and professionalism, ensuring guest satisfaction.

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Operate the telephone system and provide information about hotel services and local attractions.

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Maintain the organization and welcoming atmosphere of the front desk and lobby area.

Café & Food Service Support:

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Provide direct support to the Café/Barista station, especially during peak hours (e.g., morning coffee rush, evening service).

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Assist in preparing and serving basic coffee beverages, teas, and other simple drinks as needed.

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Help maintain the cleanliness, stock, and presentation of the café and Gallery area.

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Support the setup and breakdown of the complimentary breakfast service.

Cash Handling & Inventory:

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Accurately process all guest payments, room charges, and cash transactions at the front desk.

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Assist with placing and managing orders for café and kitchen supplies.

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Perform basic inventory counts for café consumables and front desk supplies.

System & Administrative Duties:

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Expertly utilize Opera for front desk operations and Micros for point-of-sale transactions.

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Complete end-of-shift cashier reports and reconciliation.

Desired profile

Qualifications :

Requirements:

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Experience: Minimum 1 year of proven experience in a hotel front desk or guest-facing role in hospitality.

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Nationality: Mexican citizenship.

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Language: Intermediate English (verbal and written) is mandatory.

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Technical Skills:

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Required: Proficiency in Opera Property Management System and Micros POS.

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Working knowledge of MS Office.

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Core Competencies:

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Proven ability in guest complaint resolution and service recovery.

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Strong intrapersonal skills: self-motivation, reliability, stress management, and a positive attitude.

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Excellent communication and customer service orientation.

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Ability to multitask and thrive in a fast-paced environment.

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Team player with a proactive and helpful mindset.

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Availability: Full flexibility for rotating shifts, including weekends and holidays.