前厅接待/礼宾员/宾客服务中心文员 Front Office/Concierge/Guest Service Center Agent
Sunzhen (Weinan Shi) Hotels - Restaurants
Job description
§ Meets and greets all guests and assists with registrations.
§ Ensures the strict control of room keys.
§ Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
§ Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§ Prepares welcome cards and keys for arrival FIT guests.
§ Ensures accurate knowledge of hotels and the tourism in Shenzhen.
§ Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ Supports and embraces the team spirit.
§ Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
Desired profile
Qualifications :
§ Meets and greets all guests and assists with registrations.
§ Ensures the strict control of room keys.
§ Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
§ Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§ Prepares welcome cards and keys for arrival FIT guests.
§ Ensures accurate knowledge of hotels and the tourism in Shenzhen.
§ Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ Supports and embraces the team spirit.
§ Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.