Front Office Coordinator

Job description

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

At Hyatt, there’s a home for every stage of your career. We have an exciting opportunity for a full-time Front Office Coordinator to join our team at Australia’s largest hotel.

Located adjacent to Darling Harbour in Sydney's Central Business District (CBD), Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

· Generous discounted accommodation worldwide within Hyatt
· Discounted accommodation for associates as well as friend and family
· Rewards and recognition programs
· Learning and development opportunities
· Fully laundered uniform
· Discounted city parking
· The opportunity to join an international group with endless career opportunities

The Role:
Performing your role with the utmost professionalism and accuracy, you will help support our Front Office team in an efficient manner. You play a key role in coordinating the administrative tasks of the Front Office team and are a crucial team member in the operations of Australia’s largest hotel.

Our Ideal Candidate will possess:

· Minimum 1 years’ experience in Front Office, Reservations or Corporate Travel
· Minimum 1 years’ experience within a fast paced, hotel environment
· Previous experience using Opera PMS
· Previous experience using Reserve
· Full working rights in Australia

Responsibilities will Include:

· Participate in and review the daily hand-over tasks of the Rooms Division with FOM and AFOM
· Manage and respond to all e-mails with relation to payment authorisation
· Ensure that all reservations are guaranteed and payments are correctly authorised before guests’ check in, through understanding the process of accepting payments, guarantee and authorization methods
· Review the arrival, in-house and departure reports as well as same day reservations
· Maintain proper guest profile selection and profile merging tasks
· Ensure routing instructions are updated and all guests’ requests are administered pre and post arrival
· Manage and update all alerts functions in accordance with Hyatt Standards
· Manage and update all cashier, reservations, and or other comments throughout the PMS
· Administer paymaster accounts and traces pending balances
· Follow up on all “checked out without closing folio” rooms
· Learn how to manage the room inventory in the event the PMS is offline
· Complete daily checklist and carry out any additional duties as specified by the FOM/AFOM