F & B Supervisor

Job description

We are looking for a dynamic, outgoing, and enthusiastic – F&B Supervisor with a strong background and experience in food and beverage, must have strong understanding of high-quality customer service and guest satisfaction join our energetic, enthusiastic, and passionate team.

General Responsibility

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Oversee all front and back of the house restaurant operations.

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Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.

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Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.

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Always present a clean and tidy appearance in accordance with the hotel's grooming standards.

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Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.

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Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues

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Maintain quality control for all food and beverage.

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Be reliable and ensure you and all team members are at work on time.

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Project future needs for goods, fruits, beverage stationary, cleaning product order accordingly.

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Oversee heath code compliance and sanitation standards.

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Carry out all professionally reasonable instructions given by your superior.

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Monitoring inventory for CCG and all equipment required for outlets.

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Conducting regular inspection of despence bar/ lounge bar to determine whether proper standards of hygiene.

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Monitoring the restaurant cash flow and settling outstanding bills.

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Checking in on dining guests to enquire about food and service quality.

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Resolving guests complaints in professional manner.

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Generate weekly, monthly and annual reports.

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Attend quarterly P&L meeting.

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Seek ways to cut waste and decrease operational costs.

PHYSICAL EFFORT:-

This position requires minimal stooping , lifting and substantial walking. All employees must maintain an neat, clean and well-groomed appearance.

WORK CONTACTS:- Daily contact with restaurant manager or F&B manager etc.

WORKING CONDITION:- Must be able to work in a high volume fast paced environment.

Technical Expertise Restaurant Supervisor

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Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.

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Ensure service style, table top and overall presentation of the product in accordance with the hotel's image.

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Responsible in making floor assignment during the shift.

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Responsible in keeping the operation running smoothly.

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Find the guest feedback, and take necessary action if something is not match with the standard.

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Reviewing customers surveys to develop and implement way to improve customer service.

Desired profile

Qualifications :

·  Ideally with a relevant degree or diploma in Hospitality or Tourism management.
·  Minimum 2-3 years work experience hotel operations.
·  Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader
·  Must have open availability, able to work any shift, weekends and holidays.