Executive Host

Job description

Hyatt Regency Cape Town is currently seeking a Executive Host to join our dynamic Guest Relations Team. The Executive Host will strive to deliver a level of personalized service that exceeds the expectations of all guests and is also different to any service that is offered anywhere else in the hotel.

Key duties but not limited:

· Organize and manage the butler's pantry
· Ensure the butler's pantry has the necessary supplies, equipment and materials.
· Update and manage the daily Executive Host work sheet.
· Create schedules and checklist.
· Assign and inspect THE SUITE before guest arrival.
· Log all faults and defects in THE Suite in Executive Host Logbook and ensure rectification.
· Undertake final preparation of each suite prior to guest arrival.
· Have prior knowledge of the check in procedure
· Have a working knowledge of the hotel guest history system.
· Arrange VIP greeting and escorting to the airport (when requested)
· Create and oversee airport and gate pick up and drop off procedure.

Desired profile

Qualifications :

Skills & Qualification

·  Excellent interpersonal and communications skills
·  Strong organisational skills with the ability to multitask and prioritize.
·  2 to 3 years experience working as a butler or Guest Relations Manager or Officer within the hotel setting.