Duty Manager - Park Hyatt Kuala Lumpur

Job description

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Duty Manager - Front Office is responsible for assisting the Front Office Manager and Assistant Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. The Duty Manager - Front Office is also a point of contact for handling guest complaints and emergencies, providing leadership and support to the Front Office team, and ensuring a seamless guest experience.

Desired profile

Qualifications :

·  Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
·  Ideally with a university degree/diploma in hospitality/hotel management.
·  Work experience as an Assistant Manager - Front Office or Team Leader - Front Office / Guest Relations within luxury hotels is preferred.
·  Strong understanding of Front Office operations, including Front Desk and guest relations.
·  Excellent communication, interpersonal, organisational and time management skills with the ability to handle high-pressure situations, resolve conflicts, and address guest complaints effectively.