Guest Services - Team Leader

Job description

At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed.

Opportunity is calling as we seek a Communications Centre – Team Leader to join our team on a full-time basis.

Located adjacent to Darling Harbour in Sydney's Central Business District. Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

· After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
· Discounted accommodation for associates as well as friends and family
· Reward and recognition programs
· Learning and development opportunities
· Fully laundered uniform
· Discounted city parking
· The opportunity to join an international group with endless career opportunities

The Role:
As the Communications Centre – Team Leader you will play a key role in our Hotel, monitoring the operations of the Guest Services department. Reporting to the Front Office Manager, you will support and guide a talented team of Communications Agents. As a service ambassador, you will respond to all communication (including phone calls and emails), in a caring manner. You will promptly attend to guests’ requests and hotel enquiries.

Responsibilities Include:

· The responsibility for the day-to-day leadership and supervisor of colleagues working in the Guest Services department
· Handling customer queries and complaints with professionalism and a caring manner
· A demonstrated understanding of the Hotel matrix and facilities
· Coordination of the department operation, ensuring guest expectations and met and are exceeded
· Be familiar with all vouchers, group billing and OPERA cashiering procedures
· Assisting in the maximisation of colleague productivity through training, enhanced skills, knowledge and direction

Our Ideal Candidate will possess:

· Prior experience in a similar environment
· Strong computer skills and experience with OPERA Property Management System
· Excellent verbal and written communication skills
· A passion for delivering a high level of guest service
· A professional and warm telephone manner
· Proven leadership skills and the ability to work as a team player
· Valid working rights in Australia
· The availability to work 38 hours per week on a rotating, 7 day roster (including daytime, evening and weekend shifts)