Cluster Revenue Manager

Job description

At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers

We have a rare opportunity for a Cluster Revenue Manager to join our hotels in a journey of making travel more human, connected, and sustainable. Here, everyone's role matters and your individuality is celebrated.

You will also have the exciting opportunity to choose between being based in the sunny paradise of Brisbane (Hyatt Regency Brisbane) or in the vibrantly cultural city of Melbourne (Hyatt Centric Melbourne). Don’t worry about having to choose just one through as this role will require some travel between the two properties so you will have the best of both worlds!

The Role

As one of the portfolio’s Cluster Revenue Manager, you will be responsible for managing and overseeing revenue management analytic functions to produce reporting that support and evaluates hotel business strategies across multiple properties.

· You will provide guidance in developing long-term strategies and short-term tactics to increase the hotel’s overall revenue, maximise profit and improve performance.

· You will report to the Cluster Director of Revenue Management in yielding business trends and maximising revenue for (at the same time) six of our Australian properties primarily focused on the above noted two hotels. This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.

· Prepare weekly, monthly room occupancy and average rate forecast through the use of business intelligence and revenue management systems

· Provide tactical consultation on effective revenue generating processing through inventory usage, rate control management, pricing and distribution

· Conduct weekly revenue meetings, presenting the upcoming revenue tactics and challenges

· Ensure the inventory distribution through all channels is in line with Hyatt’s distribution strategy

· Ensure daily pricing strategies are optimised and to review / assist in the re-design of the pricing strategies if necessary

· Assist the Cluster Director of Revenue Management (and the greater team) and the Sales and Marketing & Revenue department to maximise revenue and yield business

· Conduct training with Front Office employees (as required) to ensure correct procedures are in place at check in and check out, ensuring the availability and validity of data for analysis

Desired profile

Qualifications :

About You:

· A minimum of three years’ experience in or aligned to Revenue Management or Marketing Analyst role in a hotel.

· Tertiary qualifications related field would be highly desirable

· Sound knowledge of Revenue Management and hotel operations of similar standards

· Willingness to go onsite to interstate Hyatt hotels when required, likely quarterly visits to Brisbane or Melbourne

· Possess strong organisational and analytical skills with a strategic mindset and keen attention to detail, along with effective problem-solving abilities; serve as a core member of the hotel SMR team with a commitment to taking ownership of outcomes within the team.

· Administrative and interpersonal skills are essential

· Advanced written and verbal presentation skills at times to a board / ownership and Regional office of Hyatt

· Full working rights in Australia

What We Offer

· Complimentary and Discounted accommodation across Hyatt Hotels world-wide

· Discounted accommodation for associates as well as your friends and family

· Wellbeing Leave and Paid Parental Leave

· Complimentary Headspace membership for Hyatt associates

· Complimentary Employee Assistance Program available for colleagues & immediate family

· Access to hotel gym facilities

· 10% discount with NIB Health insurance

· Uniform Dry-Cleaning service

· Flexible work attire – smart casual in this role

· Complimentary barista coffee daily

·  Discounted dining in our hotel/s F&B outlets
Time in Lieu for additional hours

· Investment in your career development through training, opportunities and mentorship

How to Apply

Click APPLY or contact Stefanie Forgione-Evans on Stefanie.forgione-evans@hyatt.com for a confidential discussion and to learn more.

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt