Chinese Restaurant Manager - Park Hyatt Jakarta

Job description

· To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual.

· To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented.

· To be fully aware of all activity within the Hotel on a day-to-day basis.

· To manage the outlets efficiently according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Jakarta’s Standards of Performance.

· To be a-hands on Manager and be present at all times on the floor, especially during busy periods.

· To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks.

· To liaise with the service and kitchen associates on daily operation and quality.

· To ensure that the outlet cashiering procedures are strictly adhered to.

· To ensure that the outlet is kept clean and organized, both at the front as well as the back of house.

· To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to and also that all the linen requirements for the operation are met.

· To co-ordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.

· To respond to any changes in the restaurant function as dictated by the hotel.

· To ensure all associates deliver the brand promise and provide exceptional guest service at all times.

· To keep a positive and professional relationship between Restaurant Service and Restaurant Kitchen associates.

· To ensure all associates provide excellent service to internal customers in other departments as appropriate.

· To handle all guest and internal customer complaints and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

· Implement food safety programs and procedures.

· Always practice safety in handling food.

· Performing personal and environmental hygiene in food and beverage business.

· Conducting Food Safety Training.

· Performing Personal and Environmental Hygiene in the Management of Food Business Services.

Desired profile

Qualifications :

·  Indonesian Nationality or expatriate with a degree in Hospitality or Business Management
·  Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
·  Previous experience in Luxury Hotel or international experience are advantages
·  Strong in leadership and business acumen
·  Excellent English communication skills, strong guest service mindset and people management & development skills
·  Fluent in Mandarin is a plus