Chief Concierge 礼宾部经理- Grand Hyatt Sanya Haitang Bay ( Local Only )

Job description

1.Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
2.Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
3.Ensures that all Concierge and Transportation associates are familiar with the hotel’s products and services.
4.Implements consistent guest recognition programmers and maintains a relevant guest history database.
5.Spends time in Concierge, Transportation, Hotel Lobby and Entrance to ensure that both areas are managed well by the respective team and delivers the brand promise

Desired profile

Qualifications :

1.Good at English

2.Same position more than one year erperience