Bellboy

Job description

· Greet guests on arrival and assist with luggage.

· Escort guests to their rooms and explain room facilities.

· Deliver guest luggage promptly and accurately.

· Maintain cleanliness and organization of the lobby and luggage storage area.

· Assist guests with luggage storage, ensuring proper handling and security.

· Respond to guest inquiries and provide information about hotel services.

· Ensure the lobby and entrance areas are clean and tidy at all times.

· Open doors and offer assistance with transportation

· Direct guests to various hotel facilities when necessary.

· Assist with parcel wrapping and delivery.

· Maintain a clean and professional appearance at all times.

· Work collaboratively with other hotel staff to ensure guest satisfaction.

· Follow hotel policies and procedures, including those related to safety and security.

· Assist in transporting guests' luggage between the hotel and their vehicles.

· Report any guest issues or complaints to senior staff for further action.

· Perform other duties as assigned to support the smooth running of hotel operations.

Desired profile

Qualifications :