Bell Captain

Job description

Duties and responsibilities related to the Bell Captain role:

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Oversee the daily operations of the Bell Desk and Door teams, ensuring every guest receives a warm, prompt, and professional welcome.

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Manage the safe and efficient handling, delivery, and secure storage of guest luggage, ensuring all items are correctly tagged and logged.

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Prepare weekly duty rosters and assign daily tasks to Bell Attendants and Door Hosts to ensure adequate coverage of the hotel entrance and lobby.

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Train and mentor the team on hotel brand standards, luggage handling procedures, and local area knowledge.

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Coordinate all guest transportation needs, including taxi bookings, private car transfers, and the smooth flow of the valet parking driveway.

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Personally handle the luggage logistics for VIP arrivals and large groups, ensuring seamless service during peak check-in/out times.

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Conduct daily grooming inspections and briefings to ensure the team presents a polished image to guests.

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Maintain the cleanliness, organization, and security of the Bell Desk and the luggage storage room.

Desired profile

Qualifications :

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Education: High School Diploma or equivalent; a certificate in Hospitality Management is an advantage.

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Experience: Minimum of 2–3 years of experience in Bell Services or Front Office operations within a luxury hotel.

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Language: Excellent command of spoken English; proficiency in a second language (e.g., Arabic) is highly desirable.

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Key Attributes: Strong leadership capabilities, physical fitness to lift and move heavy luggage, and excellent guest relation skills.