Event Service Manager (Banquet Manager) - Grand Hyatt Bali

Job description

What is your passion? Whether you are into tennis, shopping, craft or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic, outgoing and enthusiastic – Event Service Manager with strong background and experience in Large Events, Conference and Meeting to join our energetic, enthusiastic and passionate team at Grand Hyatt Bali.

The Event Service Manager will be responsible for operational related to events, conference and meeting. The Event Service Manager also responsible for handling guests and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

As a Event Service Manager, you will be reporting directly to the Assistant Director of Food & Beverage Service and below are some of the key responsibilities :

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Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

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Ensures that all employees deliver the brand promise and always provide exceptional guest service and provide excellent service to internal customers in other departments as appropriate.

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Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

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Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

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Assists with the preparation and regular update of the Conferences and Banquets Departmental Budget, in close cooperation with the Director of Food and Beverage ensuring targets are met and costs are effectively controlled.

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Assists Catering/ Banquet Sales in identifying market needs and trends.

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Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.

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Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

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Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

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Oversees the punctuality and appearance of all Conferences and Banquets employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

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Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

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Ensures high standards of personal presentation and grooming.

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Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organizations.

Desired profile

Qualifications :

·  Minimum of 1 year of solid experience as Event Service Manager in a large 5-star luxury hotel or resort.
·  Strategic leader that has experience in larger banqueting operation with multiple and/or large events, conferences and meetings and a good understanding about ahead and detailed event planning.
·  Energetic, driven and open minded as young to middle aged leader, strong capability in train and develop team, and is a role model.
·  Eloquent in English communication in both written and spoken.
·  Is well versed in working with Property Management System such as INFRASYS, HOTSOS, BIRCHSTREET and other systems.
·  Has proven track of working with timelines and targets.
·  Diploma in Hospitality or other relevant fields. A Bachelor’s Degree is a plus