Asst. Manager - Front Office (Duty Manager)

Job description

Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.

We are looking for an experienced Assistant Manager – Front Office who will ensure that the highest level of efficiency and guest satisfaction are achieved while maximizing rooms and other related revenue.

In this role, you will be assisting the Front Office Manager in leading and managing the Front Office Department in delivering exceptional front line service to our guests and colleagues. You will be expected to be visible around the hotel, ensuring that all areas are being managed well by the respective team. To ensure that everyone is receiving the best possible service, you will be personally interacting with guests most of the time and will be responsible in handling their complaints and inquiries in a professional and efficient manner.

Desired profile

Qualifications :

Ideal candidates shall meet the following criteria:

· Progressive career in Front Office in a 5-star luxury property, with at least 2 years of experience in a similar role

· Comprehensive working knowledge of Front Office systems and processes

· Superior customer service skills

· Strong management and leadership capabilities

· Passion for working with people