Assistant Sales Manager - Events & MICE

Job description

· Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
· Maintains complete and supported records of all MICE / Events Agreements, Contracts and Quotations for the Hotel.
· Establishes an efficient trace file to ensure that all business booked is properly tracked.
· Submits Sales report to Director of Events / Assistant Director of MICE Sales in a timely manner.
· Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.
· Prepares and ensures all Events Orders are distributed to concerned department in a timely manner.
· Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and Driving Customer Preference.
· Pre-qualifies and targets major Companies and Government Departments, utilising Events database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
· Carefully plans Sales Calls into defined objectives.
· Maintains a detailed knowledge of Hotel facilities, features and services.
· Professionally conducts routine Sales Visits, Sales calls, telemarketing activities to identify new business opportunities.
· Meets and greets VIP guests upon arrival/ departure.
· Conducts regular Market Surveys and Competitor Researches.
· Plans and makes Sales trips to Companies and Government Departments which is our current and potential clientele to explore into new Events business opportunities.
· Entertains and conducts site inspections to relevant Companies representatives/ Government officials/ delegates whenever required.
· Implements all MICE & Events action plans related to responsibility areas as outlined in the Marketing plan.
· Assists MICE & Events Buddy to follow-up on all matters in the absence of MICE / Events Buddy.
· Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.

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