Assistant Manager Learning

Job description

· Assists the Area Director of Human Resources with the smooth and efficient running of the Human Resources Division, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.

· Assists in the preparation of the Human Resources Departmental Operations Manual.

· Ensures that all associate Learning records are kept up to date.

· Assists to conduct Departmental Communication Meetings as scheduled.

· Supports the hotel’s focus on the ‘Global Learning Curriculum’ by Learning and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).

· Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.

· Ensures that all in-house rules and regulations are communicated to associates and implemented.

· Markets the need for learning programmes to others, identifying and communicating the value of Learning, exhibiting how Learning affects the bottom line.

· Markets the Learning function by regularly communicating the outcome of learning initiatives.

· Implements and monitors the company's Learning materials, including Creating Connections, Leadership programs, and other e-learning initiatives.

· Coordinates and monitors the Hyatt’s online Learning programmes.

· Provides associate feedback through Hyatt talk along with the General Manager and associate feedback surveys.

· Responsible for the security and maintenance of the hotel's Learning Room, Learning Equipment and Materials.

· Co-ordinates and monitors the hotel's Learning Plan and Calendar.

· Co-ordinates the compilation and review of the hotel's Departmental Operations Manuals.

· Conducts annual Performance Development Discussions with learning associates, supports them in their professional development goals.

· Supports the development of supervisory and management personnel in the hotel, through the implementation of effective management Learning programmes.

· Ensures a strong professional relationship with all levels of associates within the hotel, taking an active interest in their safety and development.

· Supports the implementation of Leadership Profile in every department in the hotel.

· Feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented.

Desired profile

Qualifications :

Ideally with a university degree or diploma in HRM/HRD or Hospitality/Tourism management. Minimum 2 years' work experience as Training Offer or Assistant Training Manager in larger operation. Good presentation, administrative and interpersonal skills are a must.