Assistant Manager - Front Office

Job description

1.Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions/ event and special attention that is needed.

2.Liaises with Housekeeping and other related departments on daily operations.

3.Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.

4.Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.

5.Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

Desired profile

Qualifications :

1.Education: Diploma or degree in Hotel Management, or related fields

2.Experience: Minimum 3-5 years in banquet or FO management within a five-star hotel; international chain experience preferred

3.Language: Fluency in English and Chinese (verbal and written) for cross-cultural communication

4.Strong leadership, communication, and stress management skills