Assistant Front Office Manager

Job description

Andaz means "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment.

Do you feel intrigued already?

Because we are looking for an Assistant Front Office Manager !

Your MINDSET:

· A leader who likes to manage a diverse team;
· Someone that loves the day-to-day Front Desk operations buzz;
· A natural motivator with a good portion of personality;
· Enthusiasm and a hands-on mentality to bring the reception to the next level;
· A living and breathing example of how to make the guests’ stay personalized and memorable;
· A true “Andaz host” who delivers the brand promise at all times.

What does the ROLE entail?

· Working alongside the Front Office Manager in supervising, coaching, counseling and training the team to reflect our service standards and procedures;
· Ensuring all operations and cash handling are done per policies and procedures;
· Verifying that accurate room status information is maintained and properly communicated;
· Performing all Front Office operational tasks as needed, to facilitate service and show presence;
· Analyzing, investigating, resolving and documenting all guest complaints;
· Maintaining excellent communication with housekeeping department, relaying information on expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests;
· Coordinating reports from guests regarding rooms requiring urgent maintenance;
· Preparing schedules, wages and attendance lists;
· Actively participating in the selection of Front Office employees.

What’s in it for YOU?

General Perks:

· A great place to work in lovely Amsterdam center. In the middle of the iconic Prinsengracht canal.
· An entry to the Hyatt Family, a place where we care for people so they can be their best;
· 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets and special discounts at our Spa
· A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;
· Travel Allowance, starting from a 5 kilometers travel distance from the hotel.
· Uniform provided and laundry is taken care of in house.
· 25 Vacation days

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

· To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
· Social Activities; Team building outings, Sports/wellbeing activities
· Hotel gym access

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

· International working experience with future international transfer happily facilitated.
· Personal development plan, in order to reach your full potential.
· A wide range of development tools through the Hyatt Learning platform for all colleagues. From E-Learnings to classroom sessions, Hyatt provides different solutions, depending on how you learn best (Example: Excel courses, Leadership series etc.).

Diversity:

“Inclusion and diversity are at the core of our purpose – we care for people so they can be their best – and we are deeply involved in actions that create a culture of opportunity for all”

· An International team of over 15 different nationalities
· Focus on Diversity, Equity and inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshop and classroom trainings.

Desired profile

Qualifications :

Your EXPERIENCE:

·  At least 2 years of experience working as Front Office Supervisor or Assistant Manager, having great leadership skills alongside encompassing knowledge of operations and administration;
·  A relevant degree in Hospitality or Tourism Management, or equivalent experience;
·  Very familiar with Amsterdam and everything she has to offer;
·  Encouraging, motivating and reassuring;
·  Great language and communication skills in English and in Dutch (both mandatory);
·  You do not hold back from all front desk related administrative tasks, projects and responsibilities.
·  Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Does the above describe you, the way you love to work and the people you want to work with?

If the answer is YES , then please send us your CV and all the reasons why WE are what YOU are looking for.