Assistant Front Office Manager

Job description

Five-star Hyatt Regency Amsterdam , brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Are you ready?

Because we are looking for an Assistant Front Office Manager !

Your MINDSET:

· Confidence, energy and cleverness;

· A hands-on mentality, positive attitude and pro-activism;

· A problem-solver who likes to take on challenges;

· An inspirational leader that brings the guest experience to the next level;

· A true host, which means being a receptionist and concierge: all things to everyone;

· A leader and natural motivator with a good portion of personality;

· A living and breathing example of how to make the guests’ stay personalized and memorable.

What does the ROLE entail?

· Working alongside the Front Office Manager in supervising, coaching, counseling and training the team to reflect our service standards and procedures;

· Ensuring all operations and cash handling are done per policies and procedures;

· Verifying that accurate room status information is maintained and properly communicated;

· Performing all Front Office operational tasks as needed, to facilitate service and show presence;

· Analyzing, investigating, resolving and documenting all guest complaints;

· Maintaining excellent communication with housekeeping department, relaying information on expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests;

· Coordinating reports from guests regarding rooms requiring urgent maintenance;

· Preparing schedules, wages and attendance lists;

· Actively participating in the selection of Front Office employees.

Desired profile

Qualifications :

What’s in it for YOU?

General Perks:

· An entry to the Hyatt Family, a place where we care for people so they can be their best;

· 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;

· A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;

· Travel Allowance, starting from a 5 kilometers travel distance from the hotel.

· Uniform provided and laundry is taken care of in house.

· 25 Vacation days

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

· To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"

· Social Activities; Team building outings, Sports/wellbeing activities

· Hotel gym access

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

· International working experience with future international transfer happily facilitated.

· Personal development plan, in order to reach your full potential.

· A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity:

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

· An International team of over 15 different nationalities

· Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings

Your EXPERIENCE:

· At least 2 years of experience working as Front Office Supervisor or Assistant Manager, having great leadership skills alongside encompassing knowledge of operations and administration;

· A relevant degree in Hospitality or Tourism Management, or equivalent experience;

· Very familiar with Amsterdam and everything she has to offer;

· Great language and communication skills in English and in Dutch (both mandatory);

· You do not hold back from all front desk related administrative tasks, projects and responsibilities.

· Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Are WE what YOU are looking for?

If the answer is YES , then please send us your CV and all the reasons why WE are what YOU are looking for!