Assistant Director of Rooms

Job description

Park Hyatt Saigon is a French mansion near the Opera House, a sanctuary of peace in the middle of one of Asia's most bustling cities.

Park Hyatt Saigon was renovated in 2015. As this luxury-defining project continued, Park Hyatt Saigon renovated its ballroom in 2016 and just finished restaurants and bars renovation in 2017. We just have the luxury definition for Park Lounge and Lobby in 2019 completed as well.

Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike.

We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

At Park Hyatt Saigon, we believe our guests select our hotel because of our caring and attentive associates who are focused on providing efficient service and unique experiences.

Currently, Park Hyatt Saigon is looking for an Assistant Director of Rooms. Join with Hyatt corporation to discover your place to shine in our warm, respectful, and inclusive culture.

· You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
· The Assistant Director of Rooms is responsible to assist the Rooms Management team in ensuring the smooth and efficient running of all operational aspects of the Rooms Division and in ensuring that the various departments are run according to the standards set for the brand in general and the hotel specifically.

Administration

· Ensures that the Rooms activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
· Represents the Rooms function on the hotel's Executive Committee.
· Oversees the preparation and updates of individual Departmental Operations Manuals.
· Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
· Ensures that guest history files are maintained and utilised.
· Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
· Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
· Spends time in public areas observing employee-guest interaction and talking with guests, working through Heads of Department to coach employees in guest service skills as necessary.
· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
· Maintains positive guest and colleague interactions with good working relationships.

Financial

· Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
· Ensures that each revenue generating department (e.g. Rooms, Telephone, Guest Laundry) is operated in line with maximising revenues and profit through upselling, pricing activities and proper yield management, while delivering on the brand promise.
· Ensures that each cost centre (e.g. Housekeeping) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
· Coordinates the preparation of the Annual Business Plan for Rooms.
· Strategically analyses business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.
· Proactively manages costs based on key performance indicators, working through the respective Heads of Department as appropriate.
· Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Marketing

· Prepare, utilises and updates an Annual Marketing Plan, broken down as necessary by division and/or department.
· Constantly evaluates local, national and international market trends, vendors and other hotel operations to make sure that the hotel's own operations remain competitive and cutting edge.
· Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
· Actively participates in weekly yield and revenue management meetings, oversees the appropriate pricing structures to maximise yield and overall profits.
· Entertains frequent and potential customers, in liaison with the Marketing Department

Operational

· Oversees the Rooms experience from check-in to check-out for all guests, working through each Head of Department to ensure a seamlessly perfect guest experience and make adjustments where necessary.
· Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
· Meets and greets regular and VIP guests as appropriate, ensures the proper handling of all of their reservations, room assignments and check-in experience.
· Ensures the implementation of the hotel's Guest Recognition Programme.
· Regularly inspects rooms and other Rooms areas to ensure that the set standards are being maintained.
· Works with the Engineering Department to maintain guest rooms and the public areas to the highest standard.
· Ensures that all Touches of Hyatt and the Rooms Top 20 are implemented.
· Feedback the results of the Consumer Audit and to ensure that the relevant changes are implemented.
· Works closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· Ensures that Rooms employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Personnel

· Oversees and assists in the recruitment and selection of all Rooms employees. Ensures that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their employees.
· Oversees the punctuality and appearance of all Rooms employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
· Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
· Conducts annual Performance Development Discussions with Heads of Department and supports them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their employees.
· Ensures that each Head of Department plans and implements effective training programmes for their employees in coordination with the Training Manager and their Departmental Trainers.
· Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
· Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.
· Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
· Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
· Feedback the results of the Employee Opinion Survey and to ensure that the relevant changes are implemented.

We can offer you

· Attractive package and full Hyatt international management associate benefit
· Full international insurance package
· Live out allowance
· Entertainment and travel allowance
· Complimentary accommodation at selected Hyatt properties worldwide
· Learning and development opportunities
· International , professional and friendly 5-star working environment

Desired profile

Qualifications :

·  Ideally with a university degree or diploma in Hospitality or Tourism management.
·  Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager preferably in a luxury international brands.
·  Good problem solving and focusing on solutions and results having positive and can-do attitude in any difficult circumstance or under high pressure

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

·  Service oriented style with professional presentation skills
·  A true desire to satisfy the needs of guests in a fast paced environment.
· 
Extensive knowledge of various departments in international luxury hotels

·  Excellent organizational, interpersonal and administrative skills
·  Clear concise written and refined verbal communication skills in English.