Trade Middle Office Associate

Job description

The role of the Trade Middle Office Associate is to provide a high level of service to customers whilst minimizing operational errors and losses, primarily through checking documents and/or preparation of outgoing advices, monitoring and approving transactions.

Liaison with internal and external customers on non-routine matters via client services where appropriate.

Your responsibilities will include:
· Ensure the operational efficiency and cost effectiveness of the Business Services Centre/Department.
· React promptly to requests received from Global Trade and Receivables Finance (GTRF) Sales/Relationship managers and client services in respect of the processing of client transactions.
· Ensure our customers receive a quality service at all times.
· Promote and enhance HSBC's Trade & Guarantee capabilities.
· Provide technical advice and guidance to internal & external clients.
· Mentor and provide guidance to junior members of the team to facilitate their enhanced learning and development
· Contribute to staff development.
· Contribute to a culture of continuous improvement
· Ensure our customers receive a quality service at all times.
· Promote and enhance HSBC's Trade & Guarantee capabilities.
· Provide technical advice and guidance to internal & external clients.

Desired profile

Qualifications :

The ideal candidate for this role will have the below experience and qualifications:
·  Experience providing a specialist service for customers, internal and external who deal with
·  International Trade in either importing, exporting or both.
·  Account reconciliation
·  Customer driven, Ability to work on your own with minimal supervision, Meet tight documented processing deadlines, Accuracy and attention to detail.
·  Trade knowledge is essential
·  Consistently achieved objectives set for them and taken action to improve their own performance
·  Self-awareness with confidence to work independently and take responsibility for own development
·  Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner
·  Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
·  CDCS preferred

The base location of this role will be 4 Hardman Square, Manchester

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.