Senior Product Manager, Supply Chain Finance Europe

Job description

The Senior Product Manager, Supply Chain Finance Europe role is based within the GTRF European Regional Office and is also part of the global product management function.
 
The role of the Senior Product Manager, Supply Chain Finance Europe is to provide expert support to country and regional teams engaged in the sales, implementation and achievement of revenue targets of Supplier Chain Solutions (SCS), working within the Global Open Account product area ensuring coordination and ongoing communication with key stakeholders – internal and external.
To develop, deploy and champion SCS regionally and in-country (as agreed) through delivery of Buyer/ Supplier capabilities and capacity globally in line with the strategy of GTRF/customer management businesses (GBM and CMB) as well as market opportunity.
To provide product leadership and capability across the region to facilitate revenue growth to and beyond specific Organic Growth Initiative (OGI) targets and in a capital efficient manner.
To cooperate fully with the global product management team.
To understand and articulate the challenges and demands of the market, legal and regulatory environment.
To drive optimal capital treatment for SCS products.
To contribute to the effective marketing and sales process for the product.  This includes provision of training and awareness sessions as required.
To contribute to the prioritisation and budget for SCS development to achieve return on investment.
To help define and then implement the target operating model including the optimal use of technology, design reviews and process enhancements.
To assist the product management team with the on-going review of the SCS solutions. The purpose is to check the product remains fit for purpose, meets GTRF/Group strategy, customer expectations and business/ operational risk.
To maintain and build upon high customer service standards at every customer touch point.  This should include improving efficiency of speed to market and sales acquisition.
To ensure that at all times there is management of the following: external risk issues including reputational and operating risk, full compliance with Group standards, policies and practices, full compliance of the product range with all legal, technical and industry policy and policy changes.
 
This function is of strategic importance because open account is a core part of GTRF's organic growth initiative and Europe is a critical region within that plan.  The shifft towards open account trading is strong throughout the region and our products must evolve to reflect this change in our customers' behaviour.
 
Your responsibilities will include:
 
Impact on the Business
Deliver financial results at the product level in accordance with AOP.
Maintain and report business metrics and KPIs.
Maintain and control the product enabling sustainable growth.
Work closely with sales teams to build and convert a pipeline of transactions based on customer need.
Personally and through others, hold and develop technical expertise in SCS across geographies with understanding of trends and market development. 
Lead the product with a full understanding of market trends, movements, opportunities and competition.
Lead the footprint development and expansion planning/execution.
 
Customers / Stakeholders
Deliver outstanding customer service to all internal and external parties
Develop quality deal execution and implementation processes, meeting or exceeding client expectations
Be the business owner for the product proposition
Build networks across functions, customer groups, trade associations, external influencers and regions both in and outside HSBC to provide expertise, cascade strategy and identify market trends.
Oversee the relationship with key stakeholders such as Software Delivery, Marketing, Communications and Group Risk.
Direct activity within change programs for the SCS product on agreed projects.
Input into the product financial planning processes at a global level for programs and AOP/MTO.
Leadership & Teamwork
 
Manage Global SCS product influencers.
Deliver results through teams not directly managed.
Manage change across functions and geographies in pursuit of operational goals and in line with strategy. 
Provide support and guidance in an environment that is often non-routine, delegated and has conditions of uncertainty.
Establish product training.
Originate and share best practice.
Design and Deliver internal and external brand/ product/ proposition multi-format communications e.g. formal presentations to external audiences, written presentations.
 
Operational Effectiveness & Control
Provide product support and consultancy for the regional team and countries.
Maintain control over product policy, governance and communication.
Seek operational resilience for volumes by effective “capacity management” at regional and country level.
Manage global internal and external relationships.
Manage agreed IT spend.
Drive the delivery of change programs.
Represent the product on project teams.
Intervene tactically to resolve complex problems or undertake high impact ad hoc projects (e.g. country level support or acquisitions) using expert specialism, innovation and creativity.
 
 

Desired profile

The ideal candidate for this role will have:
Relevant product knowledge including knowledge of Supply Chain Solutions
Experience working in relevant environment/s, i.e. Product Management
Availability to undertake the travel required for this role, i.e. Availability to undertake travel required for this role, e.g. commercializing capabilities across the region (including training), or occasionally attending important client pitches.
Experience working in relevant market/context, i.e. European Markets is desirable but not essential
Past working experience on relevant systems, i.e. Supply Chain Solutions
- Accepted Invoices (or something equivalent) is desirable but not essential
A track record of delivering significant change which improves business effectiveness in sustainable ways
Set and achieved challenging short, medium and long term goals which exceeded the standards in their field
Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations
Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results
A successful track record of leading significant and complex business programmes, overcoming challenges to consistently meet/exceed objectives
A track record of effectively handling complex sales, to meet the needs of demanding customers, in a fair and ethical way
 
In addition to the details listed above, the ideal candidate will be a strong advocate for open account trade products and be customer focused.
 
The base location for this role is London.
 
At HSBC we are open to different ideas and cultures, connected to our customers, communities and each other and dependable, we do the right thing. These are the values that guide us every day. We seek to recruit people who share these values and will help us to sustain them.
 
Key search words: Product Management, Supply Chain, GTRF, trade finance, Product Manager
 

About HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.