WPB Sales and Conduct Risk Officer

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of WPB Sales and Conduct Risk Officer.

Principal responsibilities

The tasks for this role may include some or all of the following:

·  Responsible for the case profile analysis and implement various sales compliance monitoring programs including contacting customers on understanding the sales quality and reviewing relevant transaction record.
·  Assess if the products sold by sales staff is suitable for our customers and the selling process can fulfill the Bank / regulatory requirements.
·  Study the effectiveness of sales control measures, make use of operational and transaction data to drive the enhancement on risk detection and mitigation.
·  Conduct the periodical review on sales conduct analytics model to facilitate the business operation and decision.
·  Assist in sales quality monitoring matters and ad-hoc projects as assigned. 

Requirements

·  Good language skills – proficiency in English (preferred) and Chinese (including speaking Cantonese & Mandarin).
·  Degree in a related discipline OR other relevant qualifications.
·  Minimum 1 year of banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and internal guidelines.
·  Good communication and interpersonal skills, with sound knowledge of application software such as MS Access, Excel, PowerPoint.
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.