Senior Product Manager - MENAT, Global Payment Solutions

Job description

Job description

Senior Product Manager - MENAT, Global Payment Solutions - 0000K9ZW

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC’s Global Payments Solutions (GPS) serves as a core service provider to Global Banking and Markets (GB&M) and Commercial Banking (CMB) customers. We are currently seeking an ambitious individual to join our GPS MENAT team in Dubai, U.A.E. The role is within a team of three and is responsible for the end-to-end management of the Cross Border Cross Currency products across the whole of MENAT.

In this role, you will:
- Collaborate with multiple stakeholders across the bank to lead key payment infrastructure projects including AFAQ, BUNA, ISO adoption & commercialization.
- Deliver customer experience improvements through projects including cut off time extensions and AutoFX conversion.
- Lead commercialisation activities for Global Disbursements (GD) and Beneficiary Self-Management (BSM).
- Complete regular evaluation of competitor Payment solutions and pricing reviews to ensure GPS solutions are future proof and pricing is aligned to the market and customer commitments.
- Proactively manage product development costs to deliver solutions which meet customers’ needs and are profitable.
- Engage with Client Groups, Compliance, Tax, Legal, GFX, GPS IT and GPS Operations to ensure product is fit for purpose; maintaining an open and transparent communication that engenders teamwork  resolution of escalated issues.
- Engage with Regional E-channels teams, Innovation and Digital Business Services (DBS) and Information Technology to ensure changes to Payment Products and Services are planned, actioned, and reviewed.
- Build strategic partnerships with FinTech’s to bolster efficiency and target new opportunities and incremental payment flows.
- Improve employee engagement of staff at all levels.
- Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy. 
- Foster a compliance culture. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply.
- Proactively support risk mitigation measures to protect the Bank and its customers from all regulatory, compliance and service issues.

Requirements

To be successful in the role, you should meet the following requirements:
- Prior experience in GPS preferable with strong knowledge of the evolving payments landscape in the region. 
- The role will demand strong commercial acumen and technical background of Payments Products 
- Proven ability in identifying and proactively meeting customer needs through matching a broad range of products and services.
- A comprehensive understanding of risk management and proven experience of ensuring compliance with relevant regulatory processes.
- Clear understanding of the market, trends, competitive environment, and regulatory environment.
- Excellent written and oral communication skills.
- Willingness to learn and ability to work in a rapidly changing technical environment.
- Strong analytical skills with the ability deliver creative and customer centric solutions.
- Adaptable to a multinational organisation working across many specialisms, markets, and cultures.
- Graduation degree is a must – to secure a UAE Visa and Work Permit

For further details and application information please visit our careers site, searching under reference number 0000K9ZW.

You’ll achieve more at HSBC.
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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. 
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.

Management of Risk 
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation, and promote an environment that supports diversity and reflects the HSBC brand.
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.   Also, by addressing any areas of concern in conjunction with line management and/or the appropriate department.

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