Risk Strategy and Policy

Job description

Role Title: Global RCRS Risk Framework Manager

Business: Risk Management

New or Existing Role? Existing

Grade: GCB4

· Regulatory Compliance Risk Strategy (RCRS) Framework are responsible for the ongoing Use and Adoption (U&A) of the Operational Risk Framework (ORF) in relation to RC risks across the RC function and the 1 st Line of Defence (1LoD). Through 2018 and on to 2020, Global Operational Risk (Op Risk) is implementing a revised Non Financial Risk (NFR) 3 Year Roadmap for ORF, including policies and standards, processes and procedures, technology and tools, all underpinned by a risk aware culture and ways of working. Release 1 of the Framework and the new Op Risk system of record “HELIOS” went live end of MAR17, followed by a period of QA before move into BAU 2Q18.
· The NFR Roadmap replaced the ORTP and satisfies internal business needs and addresses regulatory concerns particularly from the Monitor and PRA. The ORTP completed its Definition stage in APR14, Execution and Adoption of release 1 runs until end of 1Q18, thereafter the 3-year “Roadmap” continues until 2020.
· The ongoing programme includes alignment and integration of the key operational risk processes and systems across the 2 nd Line of Defence (2LoD) functions, particularly Op Risk, Financial Crime Regulation (FCR) and RC. The NFR 3 Yr Roadmap requires certain activities to be completed by RC in order to meet regulatory and Roadmap deadlines. Achieving this level and pace of change requires additional resources to continue the work into ongoing BAU.
· In addition to the delivery of the NFR 3 Year Roadmap the RCRS Framework team are responsible for the ongoing maintenance and Global oversight of the Risk Framework.
· The role of a RCRS Framework Manager is to lead individual elements of the NFR Roadmap delivery and ongoing RCRS Framework maintenance as agreed by the Global Head RCRS Framework. They are responsible for delivery of the work allocated and oversight of the RCRS Framework Assistant Managers appointed to support each task.

Role purpose:

· To support embedding the RC Risk Framework across the RC Function & 1LoD, as well as supporting the development of enhancements to the Operation Risk Management Framework (ORMF) in conjunction with Global Op Risk. Key activites include but are not limited to:
· Engagement with Global Op Risk Teams for the ORMF.
· Support RC in delivery of the 3 year NFR roadmap including Use and Adoption (U&A) of the ORMF across RC & 1LoD.
· Manage and maintain the RC Risk Taxonomy & Controls library.
· Engage Global RC teams in delivery of the ORMF e.g. RAP for alignment and U&A of RC policies with the RC Taxonomy and Control Library; RCMAT for assurance of RC Risks; RC Transformation for development of RC tools and alignment with HELIOS.
· Provide SME input & deliver training / communications to RC Risk Stewards in their wider Risk Steward role in relation to the ORMF.
· Work with RC Insights team to deliver appropriate metrics & reporting to Risk Stewards.
· Support the development of ORMF & HELIOS for RC requirements.
· Support RCRS teams in embedding the ORMF & RC Risk Framework across the RC Function.

Key Accountabilities

Impact on Business

· To support the Global Head RCRS Framework in delivery of the 3 year NFR Roadmap and ongoing maintenance of the RCRS Framework.
· To support the Function and Project Team by providing specialist assistance and coordination as required;
· To pro-actively work with policy and procedure owners to understand impacts of change as required;
· To provide innovative and effective solutions based on knowledge and expertise that assist the Function and Project Team; and
· Proposing, managing and tracking the resolution of subsequent risk management actions.

Specific responsibilities

· Responsible for delivering the workstream that has been allocated.

· Analysis of RC data to identify potential gaps against the desired state for each workstream.

· Facilitate & drive risk stewards input to plan for delivery of the workstream.

· Facilitate and drive Global Business Lines (GBL), country, region and Op Risk input into gaps and discrepancies identified.

· Assessment and specifications of requirements of an ongoing data alignment process or solution (in conjunction with data analyst).

· Oversee the roll-out of the workstream, build out and embedding.

· Ensure consistency of approach across all business lines/regions.

Supporting responsibilities / capabilities

· Production, delivery and completion of workstream plans within agreed timeframe;
· Monitoring and status reporting on plans, escalation as appropriate;
· Engaging and managing stakeholders including RC risk stewards, Op Risk, RC transformation and RC senior leadership (when appropriate);
· Leading and faciliating workshops;
· To provide adhoc reporting and analytics to wider project team and Function.

Customers / Stakeholders

· Face key Business decision makers within RC and ensure a clear and open channel of communication with management so information, questions, and concerns of HSBC can be directed to the proper stakeholders in a prompt and efficient manner;
· Interact with and coordinate activity with RC and Business as required;
· Interact with mutliple reporting/risk teams on data and MI which may prove useful to RC reporting;
· Interact with and coordinate activity with Op Risk, the wider RC transformation programme (RCTP) and their governance meetings as required; and
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Leadership & Teamwork

· Assist with developing and communicating a clear vision for RC RSMAT with development and communication of a clear vision for that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture;
· Assist with developing and motivating the leadership team within RC RS Risk Framework to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives;
· Set expectations, share best practice and manage, monitor, coach and develop leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience; and
· Encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and taking prompt action to address any activities and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.

Operational Effectiveness & Control

· Assist with the continuing development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed to deliver agreed plans and targets, collaborating with colleagues to maximise end to end integration, effectiveness and efficiency;
· Assist with establishing and maintaining a robust and efficient control environment to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise;
· Assist with the development, implementation and maintenance of management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels;
· Assist with the implementation and oversight of policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance; and
· Provide on-going consultation and SME advice on Risk Assessment and responsible workstreams.

Major Challenges

· Timelines for task not movable and demanding.

· Need to be self-starter and able to maximise outputs from short time available with SMEs.

· Successful interaction with varied & global set of stakeholders essential to success.

· Inconsistency of data between sources when creating MI and data analysis.

Role Context

· The role is within the RCRS Framework structure; supporting the Global Head RCRS Framework

· The role will need to interact with key RC stakeholders in order to develop and refine inputs into the ORMF and prepare RC for the upcoming change(s) and ongoing adoption.

Management of Risk

· The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
· The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the 3LoD. The jobholder should ensure they understand their position within the 3LoD, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
· The jobholder has responsibility for overseeing and ensuring that operational risks are managed in accordance with the Group Standards Manual, Risk FIM, Operational Risk FIM & relevant guidelines & standards.
· The jobholder will be required to work in a way that is built on sound analysis and assessments, thereby managing compliance risk.
· The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the ORMF appropriately to manage those risks. This will be achieved by:
· Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
· Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.

Observation of Internal Controls

· The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
· The term ‘compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
· The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
· The jobholder will be required to adhere to project management standards for documentation and follow the prescribed approach.
· The jobholder will need to comply with all information & physical security requirements

Desired profile

Qualifications :

·  The role requires skills and capabilities in:

· RC, Op Risk or Audit experience or other related experience such as risk management, examination, or similar control-related experience – either in a line role or within a project.

· Understanding of Financial Services Regulation impacting a Global Bank.

· Client focused, with strong relationship building, stakeholder facilitation, analytical and project management skills.

· Good quantitative and qualitative analytical skills – especially data analysis. Excel skills are mandatory.

· Sound judgment and problem solving skills, ability to think laterally.

· Keen sense of urgency - able to achieve results quickly.

· High level of professional and personal integrity.

· Good understanding of the financial markets.

· Good communication (both verbal and written) skills.

·  Work independently and having the gravitas and acumen to enage senior management level

Under the Company's internal 'Back to Front'/'Front to Back' transfer policy this role may be classed as High Risk. As a result, internal candidates may require enhanced approvals and vetting checks if they are currently employed in a Front Office department, or if they have worked in a Front Office department within the last 5 years (please refer to the HR FIM definition for further guidance).

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

We are an equal opportunity employer and are committed to creating a diverse environment.