Regional Head Of Operations, Emea

Job description

Role Title: Regional Head of Operations, EMEA
Business: Communications, based in London
New or Existing Role? Existing
 
Role Purpose


Based in London, the Regional Head of Operations is responsible for managing the internal operations of the Communications function within the EMEA region. Reporting to the Chief Operating Officer for Communications, the role provides operational support and advice to the Regional Head of Communications for EMEA and other stakeholders within the region.The role holder’s responsibilities fall into the following areas:

financial planning and budget management for the regional Communications spend

implementation of the  Communications risk and governance framework and associated reporting

managing all central administration for the function in EMEA

people strategy and performance management
 
Key Accountabilities
Impact on the Business


Oversee all functional administration for the EMEA region.

Implement and maintain governance framework for the region.

Co-ordinate and manage the EMEA Communications operating plan and budgets.

Implement effective processes that provide the function with quick access to financial information and enable strategic budgeting.

Oversight of vendor relationships in the region, including cost, management and governance.

Implement information risk governance within EMEA region, under guidance of the Global Communications Business Information Risk Officer (BIRO).

Implement the regional people strategy.
 
Customers / Stakeholders


Develop and maintain effective relationships with key stakeholders: Audit, Compliance, Risk and Finance functions within the EMEA region.

Provide counsel and steer to the Regional Head of Communications, EMEA and other Heads within the region.

Leverage global Communications strategy in objective setting, goals and measures in the region.

Work closely with HR business partner in EMEA to manage arising people issues.

Manage recruitment, talent management, succession planning and pay review for the region.

Co-ordination of new operational initiatives across the region.
 
Leadership & Teamwork


Co-ordinate regional performance management cycle for Communications.

Manage EMEA people data for Communications.

Represent Communications at internal forums and committees within the region.

Provide steer and counsel on areas of subject matter expertise to regional communications management team.

Collaborate effectively with the other members of the Communications COO.
 
Operational Effectiveness & Control


Prepare operational returns on behalf of the Regional Head of Communications.

Manage internal documentation including financial records, structure charts and business continuity plans. Ensure compliance with records retention requirements.

Implement new processes and approaches to achieve consistent governance to meet the highest global standards.

Develop and maintain a regional risk and control assessment. Implement an internal control monitoring plan capable of withstanding audit scrutiny.

Lead the regional implementation of media relations governance initiatives (if applicable).
 
Major Challenges


Alignment of all communications professionals across the EMEA region to the Global Communications strategy, ensuring the region operates in a consistent and coherent manner.

With continued pressure on costs, the role holder needs to manage regional cost targets whilst funding core initiatives.  This requires a highly numerate and articulate individual who can engage with and influence stakeholders to meet defined goals.  Prioritisation is key.

Applying the highest standards of governance requires an understanding of the key regulatory regimes within the region.

Pace of change is rapid and the role holder must be proactive in defining requirements and adapting plans.

Strong judgement and effective communications and influencing skills are essential.

Astute and confident judgement of people risk issues is an important requirement; the role holder needs to be able to give guidance and steer in a sensitive and often ambiguous space.

Support teams within the region who need additional help to attain the highest operational standards.

Ensure the regional leadership team is fully engaged with the region’s governance framework and leads the region through example and best practice.
 
Role Context


The role reports into the Chief Operating Officer, Global Communications, with the Regional Head of Communications, EMEA as the role holder’s principal stakeholder.

The role holder will take direction from the Global Function Chief Operating Officer in London to implement global Communications policies and the global governance framework within the region.

The role holder will support the Regional Head of Communications in EMEA in the implementation of the global framework and the management of the daily operations of the Communications function.

It is important the role holder is comfortable working for a large international organisation, with stakeholder contact being required at country, regional and global levels. The day-to-day delivery of the role will require the role holder to establish and maintain strong relationships both inside and outside the Communication function.

The ability to operate independently when needed is required, at times under pressure.

Communications is an environment where flexibility is essential to meet the changing requirements made on the function.
 
Management & Leadership of Regulatory, Compliance & Operational Risk (Operational Risk / FIM requirements)


The jobholder will also continually reassess the operational risks associated with the role and business area, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and addressing any areas of concern with the appropriate persons and/or department.
 
Observation of Internal Controls


The jobholder will also adhere to, and be able to demonstrate adherence to, internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity.

Also, and when applicable, this will be achieved by ensuring adequate resources are in place to deliver to compliance requirements, ensuring training is provided and by fostering a compliance culture.
 
Role Dimensions


The role requires financial management of a regional Communications team with a budget of USD 20m and 90 headcount.

No direct reports, but expected to exercise leadership and guidance across the global Communications function.
 
 

Desired profile

Knowledge & Experience / Qualifications


Proven experience in business management for a multinational organisation.

Proven ability to develop operating plans and budgets.

Proven ability to attract, retain and lead strong professionals to deliver high performance.

Excellent people management, interpersonal, strategic planning, influencing, negotiation and project mangement skills.

Strong verbal and written communication skills.

Results driven and a track record of creating lasting, positive relations with key stakeholder groups.

Proven strategic counsel at senior executive level.

Sound judgment of reputational and commercial interests.

Adaptability in the face of changing requirements and priorities.

Ability and willingness to take on all elements of operational responsibility to ensure the smooth running of the function.
 
 
We are an equal opportunity employer and are committed to creating a diverse environment.
 
 

About HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.