Protect Officer

Job description

Protect Officer, Jersey

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Jersey, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Protect Officer.

The role of the Protect Officer is to perform remediation activity relating to customer due diligence and know your client activity. You will handle medium complexity customer cases including over the phone contact ensuring high quality service is delivered to all customer.

The main responsibilities may include account maintenance from a Customer Due Diligence perspective. Accordingly the role holder may be responsible for the oversight and co-ordination of KYC Renewals and remediation projects.

Your responsibilities will include:
· Handles contact with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible
· Timely completion of KYC and CDD checks, liaising with all relevant parties to get all required documentation
· Ensure accuracy and completeness of data for ongoing monitoring.
· Assists in maintaining and improving effective interaction and communication with customers

Desired profile

Qualifications :

The ideal candidate for this role will have the below experience:
·  Customer service experience essential
·  Strong written and verbal communication skills, with the ability to adapt communication style depending on the audience, whilst remaining clear, concise and professional at all times.
·  A customer centric approach
·  Excellent attention to detail
·  Knowledge of KYC and CDD preferred but not essential
The base location for this role is Jersey, Channel Islands.

For further details and application information please click “Apply”

You'll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.