Personal Assistant

Job description

Personal Assistant, Digital Solutions

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The most exciting digital revolution in HSBC's history is happening right now. The global digital solutions we are creating will influence the banking behaviour of over 37 million customers worldwide. Such an exciting journey comes with a truly unique career opportunity: working alongside a growing team of experts from world-leading technology companies to embed digital into the heart of the bank.

Our Digital teams are an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in the UK, India, China, Hong Kong, the US, Canada, Poland and Mexico.

Our work includes developing new mobile apps and online experiences; using digital messaging to build the relationship with our customers; building and improving the underlying technology and security platforms; and innovating our propositions to take advantage of new innovation.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Personal Assistant.

Your responsibilities will include:

· Providing high quality email, diary management and travel services to support the effectiveness of the executive.
· Typing and producing reports, Presentations, Spreadsheets etc.
· Ad Hoc projects and tasks.
· Developing plans for, and managing delivery of, a number of projects.
· Driving timescales and project plans to ensure project success.
· Supporting achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making.
· Taking personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role.
· Contributing to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.
· Suggesting ideas and contributing to implementing actions that will improve customer service, quality or the way teams and individuals work together.
· Adhering to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raising any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
· Continuously monitoring and gathering information to assess potential impacts and identify possible risks and opportunities for the business.
· Appling policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.

Desired profile

Qualifications :

To be successful in this role you should meet the following requirements:
·  Past working experience in a Personal Assistant/Admin Support role
·  Experience of using Full Microsoft office suite/Outlook
·  Previous experience of delivering an excellent customer service
·  Self-awareness with confidence to work independently and take responsibility for own development
·  Both spoken and written communication skills
·  Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently
The base location for this role is Blue Fin Building, London.

You'll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.