Performance Services Manager

Job description

Job Advert Details
The Performance Services (PS) team provides support to the market COO across all of their areas of responsibility, covering the DBS COO Office.

The PS team will deliver and contribute to the definition of necessary policies, processes, procedures, and tools for their implementation and management in the DBS COO Office, working with Global Functions such as Finance, HR or Strategy & Planning where required. The PS Team will drive continuous improvement across the Group COO structure in areas such as Change Execution, Financial Management, Non-Financial Risk, and People.

This role has overall responsibility for contributing to:

·  Change Execution - managing change, either internally or externally driven, on a continuous improvement basis
·  Communication - developing and executing communication plans, with Region/Country Communications
·  Service Performance Management - supporting with managing any "services" delivered to business, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of those "services"
·  Financial Management -provide support in robust financial planning, management, tracking and reporting, with Global/Regional/Country Finance
·  Governance & Documentation - provide support in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management
·  Organisational Design - maintaining and continually reviewing organisational designs
·  People - support with developing and implementing people strategies with Region/Country/Global HR
·  Project execution - support with region/country specific programmes supporting Group COO strategic actions’ execution or provide governance oversight on cross-line of Global Business / Global Functions
·  Non-financial Risk management - support with the management of non-financial risk and ensuring risks are managed consistently and effectively across all businesses and functions in line with the agreed risk appetite.
·  Continue to improve the oversight and governance of Third Party Risks to enable more forward looking TPRM environment. This involves early identification of emerging risks, issues and themes that may require management attention and remediation.

Information

·  Experience in risk management related activities
·  Educated to graduate degree level in business management related field or associated relevant business experience
·  Extensive experience in banking/ financial services, preferably in a global organization
·  Proven experience in financial budgeting, strategic planning, communication, and people management processes
·  Proven project management experience with an ability to influence senior stakeholders
·  Previous background of working in a matrix organization structure; ability to persuade individuals at different levels
·  Good verbal and written communications skills required in English; other language abilities are advantageous