Payments Administrator

Job description

The Payments Administrator role is based within Receivables Finance within Global Trade Receivables Finance (GTRF) in Commercial Banking.
 
The role of the Payments Administrator is to process, allocate and effectively follow up all payments received onto the customers accounts to the satisfaction of HSBC Invoice Finance’s clients and shareholders.  Key deadlines must be met each day in order that the payments are successfully allocated and the cheques are reconciled for the collection by the District Service Centre.
Thereafter to take follow up action to ensure outstanding payment queries are resolved and customer accounts are effectively maintained.
 
Your responsibilities will include:
To accurately “code” payments to the correct client/customer using various enquiry screens.
Identifying and dealing with outsorted items and queries prior to batching of cheques.
The need for quality phone calls
To accurately and efficiently reconcile customer accounts
Completing Unallocated cash purges
Achieving client satisfaction levels required by the business for allocation of customer payments
Effectively action all post and queries received by the department
Provide an audit trail of payment history and action taken
Summarising all cheque receipts and preparing cheques
To continually consider the FCA’s principle of ‘Treating Customers Fairly’ (TCF).
To continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology.
In conjunction with Compliance department, to implement the Group Compliance Policy by containing compliance risks in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant financial service laws, rules and codes with which the business has to comply.
To adhere to and be able to demonstrate adherence to internal controls.
 
 

Desired profile

The ideal candidate for this role will have:
Past working experience in a relevant role, i.e. Possessing an excellent telephone manner and Communication skills
Experience working in relevant environment/s, i.e. Financial Services is desirable but not essential
Role relevant qualifications, i.e.
GCSE Maths and English at Grade C or above or equivalent experience is desirable but not essential
Past working experience in a relevant role, i.e. Accounting / Sales Ledger experience is desirable but not essential
Previous experience of delivering an excellent customer service
Consistently achieved objectives set for them and taken action to improve their own performance
Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner
Worked collaboratively with others colleagues, supporting them when possible
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently
The starting salary is £14,660.
 
The base location for this role is Worthing.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
Key search words: GTRF, Payments Administrator, Worthing