Operations Specialist II

Job description

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in the Canada, with assets of US $2,522bn as at 31 December, 2017. HSBC serves customers worldwide through an international network of around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.

It's this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

Key Objectives for Operations Specialist I:

This position is accountable to accurately and efficiently perform a range of administrative functions to support the funding and servicing of cards and loans (mortgages, lines of credit, demand loans, credit cards). This position is accountable to maintain an efficient routine while conforming to the bank's operating standards and policies. This position supports various functions, within Wealth Operations Middle Office team.

Principle Accountabilities:

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Complete complex processing, operational, servicing and/or accounting-related duties in support of the assigned area.

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Ensure that transactions are processed accurately and that transactions are passed without defects.

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Maintain appropriate records of activities and statistics; prepare daily worksheets and reports as necessary.

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Plans and prioritises work appropriately considering its importance, urgency and impact on customer experience

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Build rapport within and across teams within Wealth Services and RBWM Business, to improve service delivery and achieve overall objectives within Consumer Operations.

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Ensure compliance, security and fraud, operational and system controls in accordance with HSBC regulatory standards and government regulations.

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Promote an environment that supports diversity and reflects the HSBC brand.

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Complete other duties as assigned.

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Complete most complex processing, operational, servicing and/or accounting-related duties in support of assigned area. Resolve issues as required and refer unusual problems to higher levels. May reconcile and balance accounts, verify accuracy of computation and resolve discrepancies. Operate various office and/or mechanical equipment including personal computer, typewriter, adding machine, copier, microfilmer, etc, as required to complete duties in a timely and accurate manner. Maintain appropriate records of activities; prepare daily worksheets and reports as necessary.

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Promote an environment that supports diversity and reflects the HSBC brand.

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The position makes decisions within assigned authority. Decisions beyond assigned authority are referred to higher management for approval.

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Ensure activities comply with pertinent internal standards and external regulations.

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Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.

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Complete other responsibilities, as assigned.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications:

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Minimum of two years proven and progressive operational experience or equivalent.

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Minimum of high school diploma or equivalent experience.

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Proven organizational, planning, analytical, problem-solving, customer service and communication skills.

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Proficiency with personal computers as well as pertinent mainframe systems and software packages.

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Knowledge of operational policies and procedures for assigned area.

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Knowledge of the fundamentals of personal credit (especially mortgages) and account administration gained through minimum of one year experience in both personal mortgage/loan setups.

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Ability to maintain confidentiality as well as operate pertinent office and/or mechanical equipment.

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May require the ability to stand for eight hours and lift up to 60 pounds.

HSBC Proud

In 2017, HSBC Bank Canada was named one of the Best 50 Corporate Citizens by Corporate Knights magazine, in addition to The World's Best Bank by Euromoney Magazine in its annual Awards for Excellence.

Join HSBC, and benefit from the following:

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Career Development: Within your current role, as well as Canadian and international opportunities

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Company Reputation: Offering prestige, strength, and longevity

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Business Growth: Underpinned by our drive, and the highest banking standards

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International Connectivity and impact: Build global relationships and be a part of international initiatives

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A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization

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Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make